Shipping Policy

Delivery Times

Below are the estimated delivery times for all our packages:

  • Order Processing: We take 1 - 3 business days to process your order. Orders placed on weekdays are usually processed within 1 business day, while orders placed on Friday evening or weekends may take slightly longer.

  • Shipping & Delivery: Once processed, your order will be dispatched, and delivery takes an average of 8 - 12 business days.

We aim to make the ordering and delivery process as smooth as possible. If you have any questions or concerns, please feel free to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order

Ordering at Ottawa Johnson is simple and straightforward:

  1. Select Your Product:

    • Go to the product page and add the item to your shopping cart by clicking the "Add to Cart" button.

    • Ensure you have selected the correct product variants before proceeding.

  2. Proceed to Checkout:

    • Click "Proceed to Checkout" and enter your correct shipping details.

    • Double-check your address information before continuing.

  3. Shipping Information:

    • On the "Dispatch" page, confirm your shipping details.

    • All shipments are completely free of charge—we cover the shipping and delivery costs as a token of appreciation for our customers.

  4. Payment Options:

    • Click "Proceed to Payment" and choose your preferred payment method.

    • All payments on haven-toronto.com are SSL-encrypted for a secure transaction.

Available payment methods:
✅ Credit Cards (AMEX, Mastercard, Maestro, Visa)

  1. Complete Your Order:

    • Click "Complete Order", and you will be redirected to the payment provider's page.

    • Follow the instructions to finalize your order.

🔹 If you experience any issues during checkout, feel free to contact our support team for assistance.

Shipping Costs

🚚 Free Shipping on All Orders

  • We cover 100% of the shipping costs for every order.

  • No minimum order quantity is required.

Order Shipment

Found the perfect look or accessory? We understand you want to receive it as soon as possible!

  • To keep prices fair, we collect orders in bulk and ship them together once we reach our minimum quantity.

  • This approach helps us reduce environmental impact while keeping our costs low.

🔹 If you need your order shipped urgently, please contact us via email, and our support team will assist you with the best possible solution.